FAQ

How do you ensure I get my respondents?

The person with the most filled out surveys (most credits) will be prioritized over other users. If you have more credits than the amount of minutes it takes to complete your survey, your survey is active and visible for others to fill it out. If you want respondents faster, make sure you aways have about 50-100 extra credits.   

Why do you use credits?

Because some surveys are longer and take more time than others. This would make swapping 1-on-1 unfair. For example, swapping a 5 minute survey for a 45 minute survey means that one person only has to spend 5 minutes for a respondent, while the other has to spend 45 minutes. By adding the 20 credits per minute system we eliminate this unfairness.

Does this cost me money?

Nope, it's free. We believe that finding respondents should be easy when we help each other. 

Why do I have to fill in surveys?

No one likes to fill in surveys. But, would you rather wait and do nothing for weeks and spamming your social group OR would spend a few hours filling in surveys and collect your data within days.

Can I invite family or friends to fill in my survey without having to fill in more of others?

Of course! If someone volunteers to fill in your survey you won’t be charged credits.

How valid is the data I receive?

We control the facebook accounts, in case of frauds. Also we have a special algorithm  that can see how serious someone is taking the survey. For instance; if someone fills outquestions too quickly, inattentive, just fills a straigth line, or many different other factors,, they will get a warning and will be punished with -15 credits if they continue.

How long does it take before I get my answers?

Besides the time you need to collect all the required credits, SurveySwap needs some time to return you with respondents..

 

This depends on a couple of things. (1) how specific your filter is, (2) language, (3) time of year and (4) how much extra credits you are willing to take, (5) how fast surveyswap grows in the amount of users. 

 

If your survey is in English it will be faster (since most users speak English). We have users from over 80 countries, but not each of those languages have the same amount of active users. If you only target men, it will be 50% slower. If you work in the vacation time, it will be 30% slower. 

 

You can speed up getting respondents in two ways:

(1) Make sure you have at least 50 extra credits (100 or more is optimal)

(2) SurveySwap works faster with more users. Inviting other users will also reward you with credit bonussess.

Why can’t I just pay for people to fill in my surveys?

If you need respondents fast and/or don't want to fill out surveys, send us an email at [email protected] 

 

In the future we are are adding this option! This would mean you pay around €1,50 per respondent (based on 5 min questionnaire), meaning you can make €18,- per hour!

Doesn’t this make an unrepresentative sample?

Actually it’s a big step in making surveys more representative,  let me explain. Currently surveys are either filled in by first year college students (under force) of the same school as the person that creates the survey, or close family and friends.

SurveySwap will make the sample more representative by having many people from many colleges of different age groups take part in the sample.

How can I be sure my sample is representative for my particular study?

We’ve added filter options for gender, country and age. Others filters like smoker status will become available soon.  This ensures your sample will be representative.